Privacy Policy

AusSpeech Institute (referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online platform, services, and resources (collectively, "our site" or "this service"). By using our site and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information from and about users of our site and services, including information that may directly or indirectly identify you.

Personal Information You Provide:

This includes information you voluntarily provide when you register for an account, enrol in a course, register for a workshop or program, purchase services, participate in online forums, request support, apply for certification or accreditation support, or otherwise interact with our service. This may include:

Contact details such as your name, email address, phone number, and mailing address.
Professional information, including qualifications, professional body membership details, employment information, and details required for certification, accreditation, or continuing education purposes.
Payment information necessary to process transactions for services purchased, although we typically use third-party payment processors who handle this data directly.
Information you provide in course submissions, assessments, assignments, feedback, or communications with instructors or support staff.
Information provided when requesting clinical training or support for accreditation processes.

Information Collected Automatically:

As you navigate through and interact with our site, we may use automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns. This includes:

Details of your visits to our site, including traffic data, location data, logs, and other communication data and the resources that you access and use on our site.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
Information related to your use of our online courses and programs, such as progress tracking, completion rates, assessment scores, and interactions with course content.

How We Collect Information

We collect information in the following ways:

Directly from you when you provide it to us through forms, registrations, purchases, or communications.
Automatically as you navigate through the site using technologies such as cookies, web beacons, and other tracking technologies.
From third parties, such as payment processors or professional bodies, where necessary for providing specific services (e.g., verifying professional credentials).

Legal Basis for Processing Personal Information

We process your personal information based on several legal grounds:

Performance of a Contract: We process your data when necessary to fulfil our contractual obligations to you, such as providing access to courses, workshops, or certification services you have purchased or registered for.
Legitimate Interests: We may process your data based on our legitimate interests, provided these do not override your fundamental rights and freedoms. This includes interests in operating, maintaining, and improving our services, preventing fraud, ensuring network and information security, and communicating with you about services you use.
Consent: We may process your data based on your explicit consent, particularly for sending you marketing communications. You have the right to withdraw your consent at any time.
Legal Obligation: We may process your data where necessary to comply with applicable laws, regulations, or legal processes.

How We Use Your Information

We use the information we collect for various purposes:

To provide, operate, and maintain our site and services, including granting access to courses, workshops, and resources.
To process your transactions and manage your orders for services.
To communicate with you about your account, your enrolment, service updates, and respond to your inquiries.
To provide you with support and assistance related to our services.
To manage your participation in programs, track your progress, provide feedback, and issue certificates or documentation upon completion.
To facilitate professional development, certification, accreditation support, and continuing education processes.
To improve and personalise your experience on our site and with our services.
To develop new products, services, features, and functionality.
To understand and analyse how you use our site and services.
To send you promotional materials, newsletters, and other information about services we offer that may be of interest to you, in accordance with your communication preferences. You can opt out of receiving these communications at any time.
To detect, prevent, and address technical issues, fraud, and security concerns.
To comply with legal obligations and enforce our terms and conditions.

We do not sell or rent your personal information to third parties for their marketing purposes.

Disclosure of Your Information

We may disclose your personal information to third parties under certain circumstances:

Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data hosting, analytics, customer support, email delivery, and learning management system providers. These third parties are provided with access to your information only to the extent necessary to perform their functions and are required to protect the confidentiality and security of your information.
Instructors and Staff: Relevant information about your performance and participation in courses may be shared with instructors and administrative staff to facilitate learning and provide support.
Professional Bodies and Employers: With your consent, or as required for certification, accreditation, or specific program requirements (e.g., for clinical placements), we may share relevant information with professional bodies, regulatory authorities, or your employer.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the successor entity.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site. Any transmission is at your own risk.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing).
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the physical address provided below. We may ask you to verify your identity before responding to such requests.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including personal data, to Australia and process it there.

We take steps to ensure that your data is treated securely and in accordance with this privacy policy, including using appropriate safeguards such as Standard Contractual Clauses where required by laws like the GDPR.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at our physical address:

AusSpeech Institute
200 Castlereagh Street
Suite 10, Level 5
Sydney, New South Wales
2000
Australia